Customer Service Focus

Customer Service Focus

How often do you interact with a customer service professional (CSP)? Do you feel satisfied with the outcome? Do you feel like the company cares about you? Are you moved to continue to use their products/services?

I often interact with CSPs, and it is always an experience to remember (not always for the best reasons). Most recently, I attempted to order a textbook, and I keyed in my card number wrong (stumompreneur brain, oops!). I contacted the seller (BookWormUSA on AbeBooks), and they responded less than 24 hours later! They said, "Go ahead and place the order again, and we'll get it shipped to you asap." I placed a new order, and it was delivered to my door less than 72 hours later!!! I am still in awe! I made sure to e-mail them and tell them how pleased I am! I felt that they genuinely cared about their customers and were willing to go the extra mile just for me! I will DEFINITELY be ordering from them again next session!! Thank you Book Worm USA!

I was and still am very satisfied with the level of service that I received, and it really made me think about all the other customer service experiences that I have had. Not all experiences are this spectacular! As a CSP and business owner, I take great care in the way that I treat customers whether they are shopping with my company directly (Blessed Body Brand) or with a company that I represent. Here are my top 5 CSP practices to ensure that you always provide stellar customer service!

1. Show empathy.
2. Be prepared to listen.
3. Be confident.
4. Ask necessary questions.
5. Follow protocol.

Using these 5 simple techniques can ensure that you always provide the best quality of customer service that you possible can!


Shanta